Copyright © 2024 Canon Marketing Vietnam Company Ltd. All Rights Reserved.Registration No. 0311869297 by HCMC DPI first time on 25/06/2012Level 7, Friendship Tower, 31 Le Duan Street, Ben Nghe Ward, HCMC, Vietnam. Tel: (84-8) 38200 466
15-Dec-2015
0400236113
I have read and understood the disclaimer below
and wish to download the designated software
Resolved an issue that prevents printing when using a USB connection in OS X 10.11 environments.
You will be asked to enter the product serial number before downloading the firmware. The serial number is the sequence of 10 alphanumeric characters printed on a label on the back of the device.
This firmware includes the following corrections and improvements:
V01.02
1. Resolved an issue that prevents printing when using a USB connection in OS X 10.11 environments.
When using a previous firmware version, communication via USB on OS X 10.11 is not possible.
Perform the update over a network, or, when using Windows, download the update tool for Windows and perform the update.
Please note the following restrictions when using this software.
- When updating the firmware version, be sure to wait until print operations are complete before beginning the update operation. Check the printer status with the indicators on the operation panel or with the Statusmonitor window.
- If an error occurs, refer to the Statusmonitor window or the e-Manual to resolve the issue, and then perform the update operation after the issue has been resolved.
- If the update operation is performed while the device is processing other operations, or while images are stored in memory, those other operations will be canceled and the images stored in memory will be lost.
- If print jobs are sent to the device from another computer or application while the firmware update is in progress, a critical error may occur.
- Do not turn off the device power, or disconnect any USB or LAN cables while the firmware update is in progress.
- If your computer enters sleep mode, the firmware update may not be performed properly.
*To prevent errors:
- To prevent problems resulting from operations performed on other computers during the firmware update, performing the update using a USB connection is recommended.
- Configure your computer settings so that it will not enter sleep mode before performing the firmware update.
- If the device is connected via USB cable, disconnect the LAN cable.
- If using a USB connection, do not connect the device through a USB hub as doing so may result in connection errors.
- If the device is connected via LAN cable, disconnect the USB cable.
- Do not print, etc. while the firmware is being updated.
- If a critical error occurs (the device will not start after turning on the power, etc.), repairs will be required.
The firmware and instruction files have been compressed.
The following instructions show you how to download the compressed files and decompress them.
1. To download files, click the file link, enter the printer serial number, then select [Save] and specify the directory where you want to save the file. The download will start automatically.
2. Files are saved on your computer desktop.
3. Double-click the file to mount the Disk Image.
4. Double-click the mounted Disk Image.
5. Double-click the Installer file in the folder. Installation starts automatically.
6. Open the decompressed PDF file. Follow this PDF instruction to start the firmware update.
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